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Life in hospital

Information concerning your stay in hospital

During your hospital stay, please follow the instructions of the doctors and nurses, and observe the following points. If you fail to follow the instructions of your doctor, or your behavior is deemed to cause a nuisance to other patients and hospital staff, you may be discharged. If you have any problems or questions during your stay, don’t hesitate to ask the doctors or nurses.

Identification Wristbands

We require all patients to wear an Identification wristband. Before tests, treatments, injections, intravenous drips, providing medicines and so on, we will check the name on your wristband. We ask for your cooperation with this. If you develop a rash, the letters wear off, or the wristband is broken, we will replace it. In that case, notify a doctor or nurse.

Current medications

If you're currently taking any medication, including prescriptions from other hospitals, be sure to inform the ward staff. A nurse or pharmacist will check the compatibility of your medication with your treatment.

Injections, drips, and tests

A doctor or nurse will explain the situation before the start of any procedure.
The doctor will check your name against the name on the bottle and ask for your signature for verification.
If you have experienced allergies from injections or drips, inform the doctor or nurse.
If something unusual is likely to happen or has happened due to an injection, drip or test, inform us immediately.

Response to infection

Screening for infectious diseases

If the medical staff are pricked by a needle that has come into contact with your blood, we may request that you give a blood sample to test for infectious disease (HBV and HCV hepatitis virus, and HIV immunodeficiency virus). You will not be charged for the tests. We will inform you of the test results.

Coughing etiquette

If you have a disorder of the respiratory system involving coughing and sneezing, cover your nose and mouth with a tissue or wear a mask out of consideration for others.

Hand washing

Thorough hand-washing is important not only for hospital staff but also for patients as a means of infection control. When leaving and entering the hospital and after washing your hands with running water, use the alcohol-based hand rub to ensure the hygiene of your hands.

Fresh flowers

In order to prevent infections, do not bring cut flowers or potted plants into the medical ward Patients with a weakened immune system can contract serious infections from bacteria and mold from the flowers and vase water.

Patient Responsibility

Treatment at other medical institutions during hospitalization

If you consult another medical institution during your stay at the hospital or request another party such as family to obtain medicines, that medical institution cannot make medical insurance claims, so be sure to consult your attending doctor or nurse in advance.

Going out and staying out

Notify a doctor or nurse if you want to go out or stay out. If you want to stay out, fill in the Staying Out Request Form and get permission from your doctor. If you go out or stay out without permission, you may be discharged from the hospital.

Smoking and drinking

Smoking is prohibited in all areas of the hospital.
Please refrain from consuming alcohol.

Pets

Pets must not be brought into the hospital. Guide dogs are permitted. Pets can be visited at the Pet FUREAI House. Ask a nurse for more information.

Car parking

Patients staying in the hospital should refrain from parking since there is not enough space due to redevelopment work. During hospitalization, if we ask your family to visit the hospital to hear explanations from doctors about your condition, operations and the like, we will issue a discount coupon. We will also issue a family pass on request. Contact the Family Pass Office in the Patient-Support and Community-Service Center for details about parking (Telephone: 088-632-7217).

Emergencies

In an emergency such as a fire or earthquake, follow the instructions of doctors, nurses and hospital staff and evacuate the building calmly. Refrain from acting at your individual discretion. Use nearby blankets, futons, towels etc. to protect your head and body. Do NOT use elevators. They may stop between floors due to power failure. The evacuation route for your ward will be explained to you on admission to hospital. Check the route yourself soon after admission.

Care ,Room & Meals

Care

Family attendance

Nurses are on duty in three shifts or two shifts per day, so in principle it’s not necessary for a family member to be on hand. However, if it’s absolutely necessary for a family member to stay in the hospital due to the medical condition or age of the patient, it can be permitted if the doctor agrees. After consulting the doctor, submit a Family Attendance Request Form. We cannot issue certificates concerning family attendance. If permission is granted, use rental bedding from the linen room of the East Ward on the first floor. Enquire at the number below for information about the bedding and pricing (payment is separate from hospital accounting). Open: 9:00-16:30 Telephone: 088-633-9208 (Toho Sales Co., Ltd.)

Your rooms

Lights out and curfew

Lights out is at 21:00.
The automatic entrance doors are locked between 22:00 and 6:00.

Contact with the outside, such as family

Inform your family and other relevant persons of the telephone number of the nurses station of your ward. Keep telephone calls as short as possible (within 3 minutes). The line needs to be kept free for emergency calls. Calls will not be accepted after 21:00.

Mailing address

To ensure you receive post, notify senders to write your name, ward, and floor on all items. Note that it takes a while for post to reach you.

Mobile phones

Mobile phones can be used in general wards, but the following manners must be observed.
Talk quietly, and don’t use your phone while walking or in crowded places.
Set your phone to silent mode at all times.
Phones can’t be used after 21:00 and in areas with precision medical equipment (ICU, etc.).
Observe proper manners to avoid inconveniencing other people.

Televisions and electrical appliances

Bringing electrical appliances such as TVs and kettles is not permitted. Humidifiers contaminate the environment, so they must not be used in the hospital. A TV card is required for the televisions in ordinary hospital rooms. The cards can be purchased from vending machines.
Earphones should be used out of consideration for others in the same room. Earphones can be purchased in the Bonta kiosk and at Lawson. A TV card costs ¥1,000 yen for 20 hours.

Internet corner

There’s an internet corner on each floor. Special private rooms have internet access. (Bring your own PC and LAN cable.)

Garbage disposal

Garbage must be separated into burnable, non-burnable, glass, cans, PET bottles, plastic and so on.
Put garbage in the proper containers.

Laundry

There’s a coin laundry on each floor of every ward (except the 4th floor of the East Ward).
Don’t hang washing to dry in the ward, corridor or on verandas. (The coin laundry on the 1st floor of the East Ward is open 24 hours).

Floor map & Information Click here

Miscellaneous

Hospital curtains are intended for use during care and treatment. Keep them open during the day.
The wards are cleaned every morning except Sunday, and linen is changed once a week at fixed times. However, cleaning and changing linen may be undertaken at other times. We ask for your cooperation with this.

Special rooms

Please note that as part of ward management, you may be asked to change rooms or wards.

  • Shared rooms
    The shared rooms are for four people. Ask the ward for more information.
  • Private rooms
    Private rooms are also available. Charges apply. If you want a private room, check the price and consult a nurse.
  • *The price is calculated in calendar days, regardless of the time you enter and leave. One night and two days is charged as two days.
  • *Special private rooms have internet access. Bring your own LAN cable.
  • *Some of the special private rooms below are not available in some wards. Ask when applying.
  • *Please note that we cannot always meet the demand for rooms.

Meals

  • The content of meals is adjusted according to the patient’s condition.
  • If you wish to change the type of meals you receive, inform your doctor or nurse.
  • We offer a selection of food menus including daily meals, soft vegetables, and infant food on request.
  • Patients on a therapeutic diet are limited to certain foods and should maintain their diet.
  • If you will miss a meal for any reason, inform us by the following times.

      Breakfast Lunch Dinner
    Deadline 16:00 the day before 9:00 14:00
    If you miss the deadline, it will not be treated as a missed meal.
  • *This does not apply to newborns, infants and toddlers. Ask the ward for more information.
  • *Take your meals in the day room or ward.
  • *Avoid sharing food with other patients since this can interfere with treatment.
  • *Breakfast is served at 7:30, lunch at 12:00, and dinner at 18:00.
  • *Selective Menu B is available for an extra ¥72 (including tax) per meal. *Consumption tax: 8%.
  • *Fill in the courses you want by 10:00 every Thursday in the Selective Menu Form and hand it to a nurse.
  • *Please finish your meal within an hour of serving.

Visiting

Visiting times

General wards 7:00-21:00
Obstetrics and Neonatal Unit 11:00-11:30, 18:00-18:30
Intensive Care Ward (ICU, HCU, SCU) 7:30-8:30, 11:30-13:00, 17:30-19:00
  • *The same for Saturdays, Sundays and National Holidays

Visiting rules

  • Visiting hours are as shown above, but visits may be refused depending on the treatment and patients’ condition.
  • Use the day room for visits.
  • Eating and smoking is not permitted in Hospital rooms, and visitors cannot stay in the hospital.
  • Visits by children are not permitted. (This includes brothers and sisters.)

Patients with low immunity are staying in the hospital. Many viral infections occur in childhood, but often children show no symptoms. Children who appear healthy may be emitting viruses. For this reason, visits by children are not permitted. Thank you for your understanding and cooperation.
Large groups of visitors and loud conversation disturbs other patients, so refrain from this.

Donations

The hospital is glad to receive donations which enable us to provide enhanced medical care. We use your generous donations as follows for the development of future medical treatments.

  • To provide the best medical services for patients
  • For surveys and research concerning healthcare
  • For training of medical technicians

Direct donations

Donations by bank transfer

Enquiries

Financial Management and Contract Division, Accounting and Management Section Telephone: 088-633-7016 or ask the staff.